Privacy Policy

Introduction

We, The Crystal Plaza (“we”, “us” or “our”), carry out our business from our website (https://thecrystalplaza.store/). At The Crystal Plaza, we respect your privacy and are committed to take reasonable precautions to protect your information and comply with our obligations related to privacy.

This policy (“Privacy Policy”) outlines the manner in which your information is collected by us through various interactions with you on the Platform, and the manner in which the information so collected is used by us.

Please note that this Privacy Policy may be amended or updated from time to time to reflect changes in our practices with respect to processing of personal data or changes in applicable law. We encourage you to read this Privacy Policy carefully, and to regularly check it to review any changes that we might make to it.

By accessing the services provided by the Platform, you agree to the collection, use, sharing and storage of your information by The Crystal Plaza in the manner provided in this Privacy Policy.

Collection of Information

Website Usage: This website is for display and information purposes only. We do not collect any personal information through the website itself, as no user accounts can be created and no online transactions are processed on the Platform.

Direct Communication: We collect minimal personal information only when you contact us directly via WhatsApp or other communication methods to place an order. The information we may collect includes:

First and last name
Contact details including mobile phone number
Delivery address
Product preferences and order details

Technical Information: We may collect certain non-personal technical data when you visit our website, such as:

IP address
Browser type and version
Device information
Pages visited on our website
Time spent on the website

This technical information is collected automatically and does not personally identify you.

Use of Information

We use the minimal personal information collected for the following purposes:

Order Processing: To fulfill your product orders and communicate with you about your purchases
Delivery: To arrange shipping and delivery of your orders to the provided address
Customer Service: To respond to your inquiries and provide customer support
Business Communication: To communicate about your orders, delivery updates, and product information

We do not use your personal information for marketing purposes, newsletters, or promotional communications unless specifically requested by you.

Data Storage and Retention

Minimal Storage: We do not maintain a permanent database of customer information. Personal details provided for order fulfillment are:

Used immediately for order processing and delivery
Retained only for the duration necessary to complete the transaction
Deleted once the order is successfully completed and delivered

No Account Creation: Since we do not offer user accounts on our website, we do not store login credentials, browsing history, or personal profiles.

Disclosure of Personal Information

We may share your minimal personal information only in the following circumstances:

Shipping and Delivery: We share necessary delivery information (name and address) with shipping service providers to ensure successful delivery of your orders.

Legal Requirements: We may disclose personal information if required by law or when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, legal process, or court order.

No Third-Party Marketing: We do not sell, share, or distribute any personal information with third parties for their own marketing or advertising purposes.

Your Rights

You have the following rights regarding your personal information:

Access: Right to know what personal information we have about you
Correction: Right to correct any inaccurate information
Deletion: Right to request deletion of your personal information
Objection: Right to object to the processing of your personal information

To exercise these rights, you may contact us at enquiry@thecrystalplaza.store.

Data Security

We implement appropriate security measures to protect your personal information during transmission and while in our temporary possession. However, please note that no method of transmission over the internet is 100% secure.

Cookies and Tracking

Our website may use basic cookies to improve your browsing experience. These cookies do not collect personal information and are used solely for:

Website functionality
Analyzing website traffic (anonymous)
Improving user experience

You can disable cookies in your browser settings, though this may affect some website functionality.

Contact and Communication

Since all orders are placed through direct communication (WhatsApp), we only process the information you voluntarily provide to us during our conversations. We do not record or store these communications beyond what is necessary for order fulfillment.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and we encourage you to review it periodically.

Grievance Officer

The Crystal Plaza has appointed a Grievance Officer. Any complaints or grievances relating to processing of personal data should be sent to the Grievance Officer at:

Email: enquiry@thecrystalplaza.store Alternative Contact: enquiry@thecrystalplaza.store

Contact Us

If you have any questions about this Privacy Policy, please contact us at enquiry@thecrystalplaza.store.