Terms of Service

These Terms of Service (“Terms”) govern your access to and use of the website https://thecrystalplaza.store/ operated by The Crystal Plaza (“we”, “us”, or “our”). By accessing or using the Website, you agree to be bound by these Terms.

1. Compliance with Laws

• You agree to comply with all applicable laws and regulations of India while using the Website. This includes, but is not limited to, the Consumer Protection Act (2019) and the Information Technology Act (2000).

2. Website Usage and Contact

• This website is for display and information purposes only. No user accounts can be created on the Website. • To place orders or make inquiries, you must contact us directly via WhatsApp or other communication methods provided on the Website. • By contacting us to place an order, you agree to provide accurate information including your name and delivery address for order fulfillment.

3. Data Collection and Privacy

• We collect only the necessary information required for order fulfillment, including your name and delivery address. • Your personal information is not stored permanently or shared with third-party services, except for shipping and delivery services as required to complete your order. • We are committed to protecting your privacy and use your information solely for the purpose of order processing and delivery.

4. Intellectual Property

• The Website and its content, including but not limited to trademarks, copyrights, and logos, are the property of The Crystal Plaza or our licensors. • You may not use any of our intellectual property without our express written permission.

5. Orders and Payment

• Orders are placed by contacting us directly via WhatsApp or other communication methods provided on the Website. • When you place an order with us, you agree to pay the purchase price in Indian Rupees (INR) as communicated to you. • We accept various payment methods which will be communicated to you during the order process. • We reserve the right to cancel any order at any time for any reason, including but not limited to:

Product unavailability
Payment issues
Suspected fraudulent activity

5. Modifications to the Service and Prices

• Prices for our products are subject to change without notice. • We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time. • We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

6. Shipping and Returns

• Shipping costs and estimated delivery times will be communicated to you when placing your order and may vary depending on your location. • You may return or exchange your purchase according to our return policy, which will be communicated to you at the time of purchase. Our return policy complies with the Consumer Protection (E-Commerce) Rules, 2020. • We will process returns and exchanges within a reasonable timeframe, as mandated by Indian consumer protection laws.

7. Disclaimer

• The Website and its content are provided “as is” and without warranties of any kind, express or implied. • We disclaim all warranties, including but not limited to warranties of merchantability, fitness for a particular purpose, and non-infringement.

8. Limitation of Liability

• Our liability to you in any circumstance is limited to the amount you paid for the relevant product(s). • We will not be liable for any damages arising out of or related to your use of the Website or our services, including but not limited to direct, indirect, incidental, consequential, or punitive damages.

9. Termination

• thecrystalplaza.store may suspend, terminate or limit your access to the Website, effective immediately, if, in its reasonable opinion, these Terms have been breached by you. • thecrystalplaza.store may suspend, limit or terminate any service provided on the Website or all access and use of the Website.

10. Changes to the Terms

• We may revise these Terms at any time by updating this page. • You are bound by any revisions and should periodically visit this page to review the current Terms.

11. Governing Law and Dispute Resolution

• These Terms will be governed by and construed in accordance with the laws of India. • Any dispute arising out of or related to these Terms will be subject to the exclusive jurisdiction of the courts located in New Delhi, India.

12. Grievance Officer (Consumer Protection Act Compliance)

• In accordance with the Consumer Protection Act (2019), we are required to designate a Grievance Officer to address your concerns. • Grievance Officer Name: The Crystal Plaza • Email Address: enquiry@thecrystalplaza.store • Contact Address: Anpara Bazaar, Main Road, Anpara, India

13. Contact Us

• If you have any questions about these Terms, please contact us at enquiry@thecrystalplaza.store.